Frequently Asked Questions

Q: How do I create an account to start purchasing from your website?

A: To create an account, click on the "Sign Up" button at the top right corner of our homepage. Fill in the required details, and you will receive a confirmation email. Once your account is verified, you can start browsing and purchasing our products.

Q: What are your minimum order requirements?

A: Our minimum order value is £500. Please refer to the product description for specific details or contact our customer service team for assistance.

Q: Do you offer discounts for bulk purchases?

A: Yes, we offer tiered discounts for bulk purchases. The more you buy, the greater the discount. For detailed information on our bulk pricing, please contact our sales team.

Q: What payment methods do you accept?

A: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For large orders, we also offer credit terms upon approval.

Q: How long does shipping take?

A: Shipping times depend on your location and the size of your order. Generally, orders within the UK are delivered within 3-5 business days. For international orders, delivery times may vary. Please refer to our shipping policy for more details.

Q: Can I track my order?

A: Yes, once your order has been dispatched, you will receive an email with tracking information. You can use this tracking number to check the status of your delivery on our website or the courier's website.

Q: What is your return policy?

A: We offer a 30-day return policy on all our products. If you are not satisfied with your purchase, you can return the items in their original condition for a full refund or exchange. Please review our return policy for detailed instructions.

Q: Do you provide custom orders?

A: Yes, we offer custom orders for select products. If you have specific requirements, please contact our customer service team to discuss your needs and receive a quote.